Tools & Software

As marketers, brand managers and SME owners, we’ve all seen trends come and go, but one thing remains constant: customers drive business success. Net Promoter Score is a metric that measures customer loyalty and satisfaction by asking one simple question.

Gone are the days of relying solely on traditional advertising channels and static customer feedback. Today, the consumer is the loudest voice in the room, and that voice lives on social media, review sites, forums, and other digital platforms. This is where Social Listening comes into play—a modern marketer’s secret weapon to stay competitive in an ever-evolving industry.

Brand managers, SME owners and marketers of all types are always searching for effective ways to grow their customer base, increase brand loyalty, and generate trust. Turn your satisfied customers into brand ambassadors, by implementing a referral program that encourages people who love your products or services to share them with their friends, family, or colleagues.

Are you a reminisce about the old days kind of marketer, or a fully embracing the digital revolution kind of marketer? If we take a step back and look at how far we’ve come it’s almost hard to believe. But if you look around there seems to be a resurgence of nostalgia in media and culture.