How Cross-Channel Analysis Can Keep You On The Right Track

Getting your Trinity Audio player ready...

Whether a marketing campaign includes Out Of Home (OOH) Advertising, Print Media Advertising, Social Media Posts, and Search Engine Marketing (SEM), various tools can be employed to measure its effectiveness.

Software that provides audience location measurement, insights, and analytics as well as offer detailed metrics such as impressions and engagement levels based on location and traffic data are available for OOH advertising. Using unique codes or QR codes in print ads can help track response rates and engagement directly. Making use of analytics – either third part or native – is essential for detailed insights into social media performance, including engagement rates, reach, and impressions. And of course, the Google suite of products will provides comprehensive data on ad performance, including click-through rates (CTR), conversion rates, and cost-per-click (CPC).

Once the campaign data is collected using these tools, marketers, brand managers and SME owners should thoroughly analyse the results.

Evaluate ROI by comparing the cost of each advertising channel against the revenue or value it generated and assess the conversion rates for each channel to determine where the highest quality leads came from. Collect and analyse feedback from customers, as well as your internal team, regarding their awareness and perception of the campaign, making sure you understand how different segments of the target audience responded across various channels. Conducting Cross-Channel Research will help you identify which channels performed best and why. Some possible methods to achieve this are Direct Comparison, Attribution Modelling, Correlation Analysis, and Segment Analysis.

Let’s look at each a little closer.

Direct Comparison of Metrics

Charts: Develop charts and graphs to compare metrics side-by-side. This visualization helps quickly identify which channels had the highest reach, engagement, and conversion rates.

ROI Analysis: Calculate the ROI for each channel by comparing the revenue generated to the costs incurred. Channels with the highest ROI should be prioritised.

Attribution Modelling

Single-Touch Models: Use first-click or last-click attribution models to understand which channels initiated or closed the most conversions.

Multi-Touch Models: Implement multi-touch attribution models like linear, time decay, or U-shaped to get a holistic view of how different channels contributed throughout the customer journey.

Correlation Analysis

Identify Patterns: Use statistical methods to identify correlations between different metrics. For instance, correlate engagement rates with conversion rates to see if higher engagement leads to more conversions.

Segment Analysis

Audience Segmentation: Break down the data by different audience segments (e.g., demographics, geographic locations, behaviours) to see which segments responded best to each channel.

Behavioural Insights: Analyse how different audience segments interacted with each channel and tailor future strategies accordingly.

After you’ve analysed and understood all the data you’ve gathered from this campaign, you can implement those insights into future campaigns. You will have empirical reason to allocate more budget to the channels that showed the highest ROI and engagement and also reevaluate Low-performing channels, by either optimize strategies for underperforming channels or consider reducing investment in them. You can refine your messaging and develop more targeted and relevant content and implement A/B testing for different messages and creatives to ensure ads reach the most responsive audience.

Advanced Analytics: Incorporate more advanced analytics tools and machine learning algorithms to predict and enhance future campaign performance.

Automation Tools: Utilise marketing automation tools to streamline campaign management and optimize real-time adjustments.

Remember that continuous monitoring and optimisation as well as leveraging technology and tools will help to quickly identify and address issues or opportunities that arise. Using an iterative approach to continuously improve campaigns based on ongoing performance data and feedback can significantly enhance the effectiveness of their campaigns, driving better engagement, higher conversions, and improved ROI.

Nucleus Vision Digital and Design Legends
A full-service Marketing and Design Agency